(The following press release is published as it was received by the Main Street Journal.)

MLGW Restoration Update: June 18, 11 a.m.

As of 11 a.m. today, about 5,000 MLGW customers remain without power.

Since Friday, MLGW has restored power to 135,000 customers. As the

restoration continues, MLGW crews are now focusing heavily inside the

I-240 loop, which sustained the most damage in the June 12 storm, as

well as small pockets of customers across the county.

MLGW is now asking customers who are still without power to call the

MLGW Outage Hotline at 544-6500 to make sure their outage is logged in

the system. To report an outage, customers will need to have their

account number or the phone number that’s associated with their account.

MLGW is also providing constant updates on www.mlgw.com and on MLGW’s

Twitter page at www.twitter.com/mlgw, where customers can interact live

with an MLGW representative. In addition, you can also communicate with

MLGW on Facebook and MLGW’s blog “Bird on a Wire”. Both can be found

through MLGW’s web site.

To report an emergency such as downed wires or gas leaks, please call

528-4465. This number should be treated like 911 and only used for these

types of emergencies.

If customers are using a generator, it must be properly ventilated for

customer safety. Place generators outside, never in an enclosed area. It

is not safe to place generators inside a garage, even if the garage door

is left cracked or open.

Some customers may have damage to their weatherheads. The weatherhead is

usually located above the roofline or attached to the gable or side of

the house where the customer’s wiring connects to MLGW’s electric lines.

The weatherhead is the homeowner’s property and therefore is not

maintained by MLGW. If it is damaged, a customer must have it repaired

by a licensed electrician and inspected by Code Enforcement before MLGW

can restore your power. -

http://mlgw.com/images/weather_head.jpg

MLGW has received reports that a man claiming to be an MLGW employee has

been asking for money to restore power to homes in the Crump area. The

man is not in MLGW uniform and does not have a valid MLGW ID. MLGW

employees do not ask customers for payment when restoring service or

performing any MLGW duties in the field. MLGW employees will always have

valid MLGW identification. Always ask to see an employee’s ID.

Gale Jones Carson

Director, Corporate Communications

528-4491

528-4321 (fax)

+++ +++ +++

MLGW restoration update: June 16, 4:30 a.m.

PLEASE CHECK ON YOUR NEIGHBORS WHO ARE WITHOUT ELECTRICITY AND

SHARE THIS INFORMATION WITH THEM.

FEEL FREE TO CALL NEIGHBORHOOD RELATIONS AT 636-6592 IF WE CAN ASSIST IN ANY WAY.

Restoration update: June 16, 4:30 p.m. and MLGW I.D. reminder

(June 16, 2009) – As of 4:30 p.m. on Tuesday, 18,547 MLGW customers remain without power. Since Friday’s storm, MLGW has restored power to more than 120,000 customers. More than 800 MLGW employees and contractors are on the streets working 24-hours a day, in 16-hour shifts, to restore power.

“Our employees have been working around-the-clock to get everyone’s power back on in the fastest and safest way possible. Every single MLGW customer is a priority for us, and every employee will continue their dedicated effort until every home has their power back on,” said President and CEO Jerry Collins.”

MLGW is also providing constant updates on www.mlgw.com and on MLGW’s Twitter page at www.twitter.com/mlgw, where customers can interact live with an MLGW representative.

Customers are reminded to treat MLGW’s Emergency Line (528-4465) the same as they would 911. That number is only used to report life threatening utility emergencies such as wires down or gas leaks. To report electric outages, please call the MLGW Outage Hotline (544-6500).

If customers are using a generator, it must be properly ventilated for customer safety. Place generators outside, never in an enclosed area. It is not safe to place generators inside a garage, even if the garage door is left cracked or open.

Some customers may have damage to their weatherheads. The weatherhead is usually located above the roofline or attached to the gable or side of the house where the customer’s wiring connects to MLGW’s electric lines. The weatherhead is the homeowner’s property and therefore is not maintained by MLGW. If it is damaged, a customer must have it repaired by a licensed electrician and inspected by Code Enforcement before MLGW can restore your power. –
http://mlgw.com/images/weather_head.jpg

In addition to restoration efforts, MLGW received reports that a man claiming to be an MLGW employee has been asking for money to restore power to homes in the Crump area. The man is not in MLGW uniform and does not have a valid MLGW ID. MLGW employees do not ask customers for payment when restoring service or performing any MLGW duties in the field. MLGW employees will always have valid MLGW identification. Always ask to see an employee’s ID.

MLGW is the largest three-service public power utility in the nation, serving more than 420,000 customers in Memphis and Shelby County.

+++ +++ +++

MLGW restoration update: June 16, 11:30 a.m.

(June 16, 2009) - As of 11 a.m. on Tuesday, about 21,000 MLGW customers
remain without power. Since Friday’s storm, MLGW has restored power to
nearly 120,000 customers.

More than 800 MLGW employees and contractors are on the streets working
to restore power. Crews are continuing to work 24 hours a day, in
16-hour shifts.

Customers are reminded to treat MLGW’s Emergency Line (528-4465) the
same as they would 911. That number is only used to report life
threatening utility emergencies such as wires down or gas leaks. To
report electric outages, please call the MLGW Outage Hotline (544-6500).

MLGW is also providing constant updates on www.mlgw.com
and on MLGW’s Twitter at www.twitter.com/mlgw
, where customers can interact live with
an MLGW representative.

Generator Safety:
If customers are using a generator, it must be properly ventilated for
customer safety. Place generators outside, not in an enclosed area. It
is not safe to place generators inside a garage, even if the garage door
is left cracked or open.

Weatherheads:
Some customers may have damage to their weatherheads. The weatherhead is
usually located above the roofline or attached to the gable or side of
the house where the customer’s wiring connects to MLGW’s electric lines.
The weatherhead is the homeowner’s property and therefore is not
maintained by MLGW. If it is damaged, a customer must have it repaired
by a licensed electrician and inspected by Code Enforcement before MLGW
can restore your power. - http://mlgw.com/images/weather_head.jpg

MLGW is the largest three-service public power utility in the nation,
serving more than 420,000 customers in Memphis and Shelby County.

rh

Gale Jones Carson
Director, Corporate Communications
528-4491
528-4691 (fax)

Sweeps: July 2-29, 2009; Oct. 29-Nov. 25, 2009

MLGW now offers ONLINE BILLING!
To view your bills, receive paperless bills,
check payment status and pay online,
go to www.mlgw.com and click on the My Account link.
Enroll today!

This e-mail and any attachments represent the views and opinions
of only the sender and are not necessarily those of
Memphis Light, Gas & Water Division, and no such inference should be
made.

+++ +++ +++

MLGW restoration update: June 15, 6 p.m.

(June 15, 2009) - As of 6 p.m. on Monday, about 33,000 MLGW customers
remain without power. Since Friday, MLGW has restored power to more than
107,000 customers.

MLGW crews are continuing restoration efforts today and through the
night. At this time, more than 800 MLGW employees and contractors are on
the streets working to restore power. Crews are working 24 hours a day,
in 16-hour shifts. There are currently 88 electric crews, 50 tree
trimming crews and the Customer Care Center has been open 24 hours a
day, and will remain open tonight.

“Every single customer is our priority, and our restoration efforts will
not end until each MLGW customer has their power back on,” said Jerry
Collins, MLGW President and CEO.

Emergency Line:
Customers need to treat MLGW’s Emergency Line (528-4465) the same as
they would 911. That number is only used to report life threatening
utility emergencies such as wires down or gas leaks. MLGW is providing
updates on www.mlgw.com, or follow us on Twitter at www.twitter.com/mlgw
.

Once you have reported your electrical outage to or left a callback
number on the Outage Hotline (544-6500), please do not call and report
it through 528-4465, 544-6549 or 820-7878. Redundant reporting does not
expedite service restoration.

Generator Safety:
If customers are using a generator, it must be properly ventilated for
customer safety. Place generators outside, not in an enclosed area. It
is not safe to place generators inside a garage, even if the garage door
is left cracked or open.

Weatherheads:
Some customers may have damage to their weatherheads. The weatherhead is
usually located above the roofline or attached to the gable or side of
the house where the customer’s wiring connects to MLGW’s electric lines.
The weatherhead is the homeowner’s property and therefore is not
maintained by MLGW. If it is damaged, a customer must have it repaired
by a licensed electrician and inspected by Code Enforcement before MLGW
can restore your power. - http://mlgw.com/images/weather_head.jpg

MLGW is the largest three-service public power utility in the nation,
serving more than 420,000 customers in Memphis and Shelby County.

rh

Gale Jones Carson
Director, Corporate Communications
528-4491
528-4691 (fax)

Sweeps: July 2-29, 2009; Oct. 29-Nov. 25, 2009

From: Margaret Craddock [mailto:mcraddock@mifa.org]
Sent: Monday, June 15, 2009 2:49 PM
To: Lipscomb, Robert; Cindy.Buchanan@memphistn.gov;
Myron.Lowery@memphistn.gov; bob.nations@shelbycountytn.gov
Cc: woo@commercialappeal.com; Toni.Holmon-Turner@memphistn.gov;
Willie.Herenton@memphistn.gov; galecarson@mlgw.org; Partee, Jacqueline;
Webb, William
Subject: RE: Thanks for calling

MIFA’s seniors on meals routes were pretty much Ok today. Extra effort
is being made to restock their shelf stable meals that they should have
during emergencies like this. We are working with the Food Bank to
stock our food pantry that is here at MIFA and are screening all day in
Emergency Services instead of just AM.

+++ +++ +++

MLGW restoration update: June 15th, 9:30 a.m.

This comes directly from MLG&W
—————————————————————————————–

Here is where we are right now.

We are still sitting around 39,000 customers out right now. Outage stats include:
— 1 circuit out
–15 partial circuits out
–About 600 fuses out
–About 450 transformers out
–About 1200 individual customer outages

As you can see, we are getting close to finishing the circuits so we can get to
fuses and transformers

We have the following workforce currently dedicated to restoration:
–88 electric crews
–50 tree trimming crews
–Customer Care Center has been open 24 hours a day and will remain open tonight

— No employee injuries thus far

–The Arlington Development Center (nursing home) is back up after crews worked
there all day yesterday. Morgan Cares Senior Facility was mentioned in a news story
yesterday on Fox 13. They are still out but we’re sending a tech out there today.

Glen Thomas
Supervisor,
Communications & Public Relations
Phone: (901) 528-4557
Fax: (901) 528-4758
gthomas@mlgw.org